Shipping policy
Shipping Policy
At NVCTUS, we work hard to get your orders to you as quickly and safely as possible. Please read this shipping policy carefully before placing your order.
1. Processing Time
All orders are typically processed within 1–3 business days (excluding weekends and holidays).
Orders placed on weekends or holidays will begin processing on the next business day.
2. Domestic Shipping (Canada)
Shipping within Canada usually takes 3–7 business days after your order has been processed.
We use reliable carriers to ensure timely delivery.
Once your order ships, you will receive a tracking number via email.
3. International Shipping
International orders typically take 7–21 business days depending on your location and customs processing times.
Customs fees, import duties, or taxes may be applied by your country. These are not included in the product price or shipping cost and are the responsibility of the customer.
NVCTUS is not responsible for delays caused by customs or carriers in your country.
4. Shipping Costs
Shipping costs are calculated at checkout based on your location, order weight, and shipping method.
We may offer discounted or flat-rate shipping promotions at certain times — check our website for updates.
5. Lost or Damaged Packages
Please inspect your package upon delivery.
If your order is damaged in transit or lost, please contact us immediately at nvctus.inc@gmail.com with your order number and photos (if damaged).
We will work with the carrier to resolve the issue.
6. Changes to Shipping Policy
NVCTUS reserves the right to update or modify this shipping policy at any time. Changes will take effect immediately upon posting to this page.
7. Contact Us
If you have any questions about shipping, delivery times, or issues with your order, please reach out to: nvctus.inc@gmail.com